Frequently asked questions

The answers to the most common questions asked about us and our products

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General

Our Valve & Process Solutions Head Office is located in Chesterfield, UK. We also have offices in Market Harborough and West Sussex. In addition to our offices, we have Area Sales Engineers in England, Scotland, India, Oman & UAE who are available for site visits to provide technical support and training.

Valve & Process Solutions supports industries worldwide including Pharmaceutical, Chemical, Confectionary, Oil & Gas, Water & Waste Management, Food & Beverage, Brewing & Distilling, Sugar, Power, and OEM.

Great! We’re glad you’ve found the products you need and are ready to place an order. To order, you can either call us on +44 (0)1246 220 070, email sales@vandpsolutions.com, submit an enquiry through our Contact Form or alternatively, use the Request a Quote buttons when browsing our product catalogue.

We don’t currently offer any product training courses. However, we would be more than happy to hop on a video call and talk through a product and how it works. Our Area Sales Engineers are also available for site visits to discuss products in more detail and give a demonstration where possible. In addition, head over to our Support Hub where you can access a range of product demonstrations and informational videos on the products we supply.

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     Products

    We offer a comprehensive range of flow control products such as valves, actuators, switchboxes, positioners, solenoids, and ancillary equipment for the process industry.

    Valve & Process Solutions is a leading stockist distributor, we don’t manufacture any products. However, we are the sole UK agent for SchuF who design and manufacture speciality valves for the chemical and related industries (please check out our SchuF page for more details). Furthermore, we have a portfolio of high-performance products from market-leading brands in the industry, and we’re sure we’ll be able to provide a solution that meets your application requirements.

    Our friendly, expert team are on-hand to answer any questions you have, provide advice on products and applications, and support our customers with their requirements. Please call us on +44 (0)1246 220 070, email sales@vandpsolutions.com, send a message on live chat or submit your request through our Support Request Form.

    As we represent world-class manufacturers, we default to their standard warranty periods, terms and conditions.

    Company

    Valve & Process Solutions was founded by Steve Pearson in 2005, and since then we’ve been committed to delivering high-quality flow control valves and equipment to the process industry.

    What we believe sets us apart as a leading valve and process equipment stockist and distributor is our combination of industry expertise, bespoke technical support, professional customer service and unmatched product quality. We put the customer first to understand their requirements and provide tailored support. Our team of skilled professionals are dedicated to delivering innovative and cost-effective solutions that meet our clients’ needs.

    Valve & Process Solutions is committed to delivering high-quality services by having a framework in place that helps ensure consistent quality in the provision of goods and services. All products we supply have been tested and meet stringent industry compliance and regulations.

    We are an ISO 9001 Certified company. We are also Cyber Essentials Certified, complying with the requirements of the Cyber Essentials Scheme.

    Delivery

    We have an extensive range of products in stock at our head office in Chesterfield, ready when you need them. We offer next day shipping for customers in the UK and Europe when an order is placed before 2:30pm (GMT/BST) Monday to Friday. Unfortunately, bespoke products and any products that need to be ordered from the manufacturer are subject to longer lead times. We do our very best to get your products to you as soon as possible.

    Shipping is calculated for each individual order based on product quantities, weight, location, urgency, and any additional requirements needed. Customer collection is also an option.

    If you need to report a product damaged during shipping, please get in touch as soon as possible with details of the damage and supporting photos. Please email sales@vandpsolutions.com.

    Discover more from our support hub

    Learn all you need to know about flow control solutions through our variety of resources.